Thank you for your purchase with Slender Results. All of us here at
Slender Results appreciate your business and want you to know that your success
is important to us.
Shipping Information:
To insure your satisfaction, every order is carefully inspected and packaged.
We ship USPS 2-3 day priority or UPS 1-5 business day delivery to all US States
except Alaska and Hawaii which may have longer delivery times.
Damage to the Package:
The Carrier who delivers your order assumes all responsible for any damage or loss during shipping.
Take the following steps in the unlikely event your package should
have damage:
1. Make your delivery person aware of any damage and ask them to make note as to the extent of the damage. Ask how you may file a claim for the damage or loss.
If the damage was not apparent at delivery time, contact the
Carrier as soon as you find the damage and ask for an inspection.
2. File a claim as soon as possible and get a damage claim number.
3. Keep all packaging materials in case the Carrier may wish to inspect the shipment.
4. Contact us with your Claims Number so we may expedite your replacement products.
Order not complete or wrong items:
To report any shortages or other problems with your order, contact Customer Service
within 48 hours. Please have your invoice number available to expedite the process.
Returns:
We offer a 7 day return policy from the date of delivery on non-forumla products only.
All products are subject to a 30% restocking fee. Shipping costs are
non-refundable. Returns are only accepted on products in original unopened containers and in new condition.
Return Procedure:
1. Contact Customer Service to obtain a Return Authorization (RA) number. No returns will be accepted without the RA#.
2. Carefully repackage products using the original packing material and shipping container.
3. All returns must have the shipping prepaid.
4. We do not except damaged merchandise so please purchase
appropriate insurance for your return package.
